This Privacy Policy explains how Ajarra collects, uses, stores, discloses, and protects your personal data when you access or use our website, mobile app, and related services (collectively, the “Platform”). By using our Platform, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the Platform.

1. What Data We Collect

   When you use Ajarra, we may collect the following personal data:

   1. Identity Data: Full name, date of birth
   2. Contact Data: Email address, phone number, delivery address
   3. Account Data: Login credentials, preferences, profile details
   4. Transaction Data: Order history, payment method, billing details
   5. Location Data: GPS/location data (for deliveries and logistics)
   6. Device/Technical Data: IP address, browser type, operating system, device identifiers
   7. Usage Data: Pages visited, features used, time spent on the Platform

2. How We Use Your Data

   We use your data to:

   1. Create and manage your Ajarra account
   2. Process your orders and payments
   3. Deliver services to your specified address
   4. Communicate with you about orders, updates, or promotions
   5. Improve the Platform’s performance, security, and user experience
   6. Detect, prevent, and investigate fraud or unauthorized access
   7. Comply with legal obligations and enforce our Terms & Conditions

3. Legal Basis for Processing

   We rely on the following legal bases to process your data:

   1. Consent: When you agree to this policy and opt in
   2. Contract: When processing is necessary to fulfill our agreement with you (e.g., processing an order)
   3. Legal Obligation: Where we are required to comply with legal or regulatory obligations
   4. Legitimate Interest: For purposes like fraud prevention, analytics, and platform improvement

4. How We Share Your Data

   We do not sell your data. However, we may share it with:

   1. Payment processors (for processing card or bank transactions)
   2. Logistics and delivery partners
   3. Vendors and IT service providers helping us run the platform
   4. Government authorities or regulators (where required by law)
   5. Affiliated companies (if applicable)
   6. All third parties are required to protect your data and only process it for specified purposes.

5. Your Rights Under Nigerian Law

   You have the right to:

   1. Access the personal data we hold about you
   2. Correct or update inaccurate data
   3. Request deletion of your data
   4. Withdraw consent at any time
   5. Object to or restrict certain data processing
   6. File a complaint with the Nigeria Data Protection Commission (NDPC) if your rights are violated
   7. To exercise any of these rights, please contact us at support@ajarra.com

6. How We Store and Secure Your Data

   1. We use industry-standard technical and organizational measures to secure your data from unauthorized access, loss, or misuse
   2. Data is encrypted at rest and in transit
   3. Access is restricted to authorized personnel only
   4. We store your data on secure servers located within Nigeria or countries with equivalent data protection laws

7. Data Retention

   We retain your personal data only as long as necessary:

   1. To fulfill the purposes outlined in this Privacy Policy
   2. To comply with legal and tax obligations
   3. or until you delete your account or request erasure.

8. Cookies and Tracking Technologies

   We may use cookies and similar technologies to:

   1. Remember your preferences
   2. Analyze site traffic and usage
   3. Personalize content or offers
   4. You can manage cookies through your browser settings or opt-out featuresin-app.

9. Third-Party Links

   Our Platform may link to third-party websites or services. This policy does not apply to them and we have no responsibility or liability for the content or activity of these linked sites. We encourage you to read their privacy policies before providing any information.

10. Children’s Privacy

    Ajarra is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has provided us data, contact us immediately to delete it.

11. International Transfers

    If we transfer your data outside Nigeria (e.g., to third-party service providers), we ensure it is protected with adequate safeguards in compliance with the NDPA and relevant international standards.

12. Changes to This Policy

    We may update this policy from time to time in compliance with NDPR standards due to changes in Law and in technology. When we do, we will notify you via the Platform or email. Continued use of the Platform after any change indicates your acceptance.

13. Contact Us

    If you have questions or concerns about this Privacy Policy or your personal data, contact us at: support@ajarra.com